Reference

Understand Your Rights Before You Start

Everything that governs your account at pk776 — how we handle your data, what terms apply to your wallet activity, and who to contact when something needs fixing — is set out here.

Account TermsPrivacy & DataJazzCash / Easypaisa / Raast UseContact & ComplaintsJurisdiction Notice
pk776 Understand Your Rights Before You Start
CONTACT LEGAL TEAM

Raise a Legal or Policy Question

If something in our terms is unclear, or you need to exercise a data right or lodge a formal complaint, reach out through any of the channels below. Keep your account reference ready — it speeds up every query. We aim to acknowledge policy-related requests within one working day.

Email Support Send your legal query or data request to our support address. Include your account ID and a short description of the issue so we can route it correctly.
Live Chat Start a chat session from the account dashboard. For legal matters, ask the agent to escalate to the compliance team and keep a screenshot of the conversation.
Formal Complaint Path If your issue is not resolved at first contact, request a formal complaint reference number. We will respond in writing within the timeframe stated in our complaints policy.
HOW WE PROTECT YOU

Data Handling, Security and Account Rights

Your account data is stored with encryption in place. We apply session-level security to your login, and any wallet link — whether that is JazzCash, Easypaisa or Raast — is verified before a transaction clears. Here is what we do in each area that matters to you.

Data Retention

We keep your transaction and account records for as long as required by applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.

Cookie Use

We use session cookies to keep your account active across pages. Analytics cookies collect aggregate, non-personal data. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Request Your Data

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email; we will respond within the period our policy states.

Common Questions About Our Terms and Policies

If you have a question about your rights, how your data is used, or what the terms mean in practice, this section covers the queries we hear most often.

Access depends on local law and is available only in eligible regions. Check whether online gaming platforms are permitted under your local law before opening an account.

Every JazzCash, Easypaisa and Raast transaction through your account is logged and covered by our payment terms. The record is linked to your account ID and cannot be altered after confirmation.

We hold your registration details, transaction history and support correspondence. Data is used only for account management, payment processing and compliance. We do not sell it.

Send a written request via email or live chat with your account ID. We will confirm receipt and act within the timeframe set out in our privacy policy, subject to legal retention obligations.

We notify you through your registered contact before changes take effect. If you do not accept the revised terms, you have the right to close your account at no penalty.

Contact support and ask for a formal complaint reference. We respond in writing. If the matter is not resolved, our complaints policy sets out the next steps available to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.